Shipping Policy

Effective Date: November 2025
Company: ZTS Element Records LLC

Overview

ZTS Element Records LLC operates as a creative lifestyle and artist culture brand that produces apparel, accessories, and branding kits for musicians and creators. All orders are handled directly by our in-house team to ensure quality control and efficient delivery.

Processing Time

Orders are typically processed within 1–3 business days.
During peak seasons or product launches, processing may take up to 5 business days.
Each product undergoes a full quality check before shipment.

Shipping Time & Methods

United States:

Standard shipping: 3–7 business days after processing.
Express shipping options may be available at checkout.

International Orders:

Delivery times vary depending on the destination and customs clearance procedures.
International shipping generally takes 7–14 business days.

Carriers:
We ship via USPS, UPS, FedEx, or DHL, depending on your order size and location.

Order Tracking

Customers receive a confirmation email once their order is shipped, which includes a tracking number for real-time updates.
Tracking links are also accessible through your ZTS Element customer account or confirmation email.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location and the weight of your order.
We occasionally offer free shipping promotions, which will be displayed at checkout or announced on our website.

Lost, Delayed, or Damaged Packages

ZTS Element Records LLC is not responsible for delays caused by carriers, weather, or customs.
If your order arrives damaged or is lost in transit, please contact us immediately at ztselementrecords@hotmail.com with your order number and tracking details — we’ll work with the carrier to resolve the issue.

Address Accuracy

Please ensure all shipping details are entered correctly at checkout.
ZTS Element is not liable for packages shipped to an incorrect or incomplete address provided by the customer.

International Duties & Taxes

For international orders, customs fees, import taxes, or duties may apply depending on your country’s regulations.
These charges are not included in your purchase price and are the customer’s responsibility.

Order Modifications & Cancellations

Orders can be canceled or modified within 24 hours of purchase, as long as processing has not yet begun.
Once an order enters production or has shipped, it cannot be canceled or changed.

Contact Information

If you have any questions or issues regarding shipping, tracking, or delivery, please reach out to our team:

📧 Email: ztselementrecords@hotmail.com
📞 Phone: 626-306-3721
🏢 Address: 117 S Lexington St, STE 100, Harrisonville, Missouri 64701-2444