​​

Effective Date: November 2025
Company: ZTS Element Records LLC

1. Refund Policy

ZTS Element Records LLC accepts refund or exchange requests within 7 days of order delivery.

To be eligible for a refund or replacement, the product must meet the following conditions:

• Unused, unworn, and in its original packaging

• Returned with proof of purchase (order number or receipt)

• Reported within 7 days of delivery via our official support channel

2. Non-Refundable Items

The following items and services are not eligible for refund or exchange:

• Custom-designed or personalized merchandise

• Completed design, branding, or digital service-based projects

• Sale or clearance products

Once these products or services have been delivered or started, refunds cannot be issued under any circumstances.

3. Refund Process

To request a refund or exchange, please contact us via email at ztselementrecords@hotmail.com with:

• Your order number

• A brief reason for the return or refund request

• Photos of the item (if applicable)

Once your request is reviewed and approved, we will provide detailed return instructions.
Refunds are processed to the original payment method within 7–10 business days after inspection and approval.

4. Company Rights

ZTS Element Records LLC reserves the right to refuse refunds or exchanges if:

• Returned items do not meet the stated eligibility criteria, or

• The request is submitted after the 7-day period.